@incollection{:/content/chapter/10.22233/9781905319725.chap13, author = "Hibbert, Sarah C.", title = "Practice administration", booktitle = "BSAVA Manual of Canine and Feline Advanced Veterinary Nursing", publisher = "British Small Animal Veterinary Association", year = "2008", pages = "286-301", url = "https://www.bsavalibrary.com/content/chapter/10.22233/9781905319725.chap13" }