@incollection{:/content/chapter/10.22233/9781910443156.chap15, author = "Mosedale, Pam", title = "The practice dispensary", booktitle = "BSAVA Manual of Small Animal Practice Management and Development", publisher = "British Small Animal Veterinary Association", year = "2012", pages = "246-261", url = "https://www.bsavalibrary.com/content/chapter/10.22233/9781910443156.chap15" }