@incollection{:/content/chapter/10.22233/9781910443330.ch24, author = "Hiestand, Karen and Newbury, Emily", title = "Training and education in the shelter environment", booktitle = "BSAVA Manual of Canine and Feline Shelter Medicine", publisher = "British Small Animal Veterinary Association", year = "2018", pages = "354-358", url = "https://www.bsavalibrary.com/content/chapter/10.22233/9781910443330.ch24" }