@incollection{:/content/chapter/10.22233/9781910443439.ch45sec1, title = "Trolls, threads and online dreads: making the most of social media for your practice – panel discussion", booktitle = "BSAVA Congress Proceedings 2017", publisher = "British Small Animal Veterinary Association", year = "2017", url = "https://www.bsavalibrary.com/content/chapter/10.22233/9781910443439.ch45sec1" }