@incollection{:/content/chapter/10.22233/9781910443446.ch43sec2, author = "Lambert, Alison", title = "The impact of good design", booktitle = "BSAVA Congress Proceedings 2016", publisher = "British Small Animal Veterinary Association", year = "2016", pages = "385-386", url = "https://www.bsavalibrary.com/content/chapter/10.22233/9781910443446.ch43sec2" }