RT Book, Section SR Electronic(1) A1 Aylott, Anne-Marie Svendsen YR 2018 T1 Blaming, excuses and mindset – how changing the way you think and speak can help change practice culture T2 BSAVA Congress Proceedings 2018 PB British Small Animal Veterinary Association DO 10.22233/9781910443590.4.4 UL https://www.bsavalibrary.com/content/chapter/10.22233/9781910443590.ch04sec4