RT Book, Section SR Electronic(1) A1 Ryan, Linda YR 2018 T1 Fear free patient-friendly practice T2 BSAVA Congress Proceedings 2018 PB British Small Animal Veterinary Association DO 10.22233/9781910443590.31.6 UL https://www.bsavalibrary.com/content/chapter/10.22233/9781910443590.ch31sec6