@incollection{:/content/chapter/10.22233/9781910443590.ch47sec2, author = "Eitel, Katherine", title = "Culture and conflict", booktitle = "BSAVA Congress Proceedings 2018", publisher = "British Small Animal Veterinary Association", year = "2018", pages = "357-357", url = "https://www.bsavalibrary.com/content/chapter/10.22233/9781910443590.ch47sec2" }