%0 Book Section %A Robinson, Alan %T Get paid for the work done: more process and less personality %B BSAVA Congress Proceedings 2018 %D 2018 %I British Small Animal Veterinary Association %R doi:https://doi.org/10.22233/9781910443590.48.3 %U https://www.bsavalibrary.com/content/chapter/10.22233/9781910443590.ch48sec3