@incollection{:/content/chapter/10.22233/9781910443699.ch28sec3, author = "Tottey, Helen", title = "How to implement running a clinic", booktitle = "BSAVA Congress Proceedings 2019", publisher = "British Small Animal Veterinary Association", year = "2019", pages = "192-193", url = "https://www.bsavalibrary.com/content/chapter/10.22233/9781910443699.ch28sec3" }