@incollection{:/content/chapter/10.22233/9781910443699.ch85sec37, author = "Hanaghan, Runa", title = "A case management Framework for complex decisions in a shelter setting", booktitle = "BSAVA Congress Proceedings 2019", publisher = "British Small Animal Veterinary Association", year = "2019", pages = "546-547", url = "https://www.bsavalibrary.com/content/chapter/10.22233/9781910443699.ch85sec37" }