RT Book, Section SR Electronic(1) A1 Hanaghan, Runa YR 2019 T1 A case management Framework for complex decisions in a shelter setting T2 BSAVA Congress Proceedings 2019 PB British Small Animal Veterinary Association DO 10.22233/9781910443699.85.37 UL https://www.bsavalibrary.com/content/chapter/10.22233/9781910443699.ch85sec37