%0 Book Section %A Kemkaran-Thompson, Libby %T What did you just say? The power to influence with communication strategy %B BSAVA Congress Proceedings 2020 %D 2020 %I British Small Animal Veterinary Association %R doi:https://doi.org/10.22233/9781910443774.31.2 %U https://www.bsavalibrary.com/content/chapter/10.22233/9781910443774.ch31sec2