@incollection{:/content/chapter/10.22233/9781910443774.ch33sec5, author = "Robinson, Rebecca", title = "Failing to plan is planning to fail: getting the process right", booktitle = "BSAVA Congress Proceedings 2020", publisher = "British Small Animal Veterinary Association", year = "2020", pages = "271-272", url = "https://www.bsavalibrary.com/content/chapter/10.22233/9781910443774.ch33sec5" }