@incollection{:/content/chapter/10.22233/9781910443972.Ch14, author = "Lambert, Alison and Foo, Lennon", title = "How to care for the customer as well as their beloved companions", booktitle = "BSAVA Student Focus", publisher = "British Small Animal Veterinary Association", year = "2021", url = "https://www.bsavalibrary.com/content/chapter/10.22233/9781910443972.Ch14" }