%0 Book Section %A Crowe, Carolyne %A Robinson, Alan %T Mastering uncertainty: communicating to inspire confidence %B BSAVA Congress Proceedings 2021 %D 2021 %I British Small Animal Veterinary Association %R doi:https://doi.org/10.22233/9781913859008.117 %U https://www.bsavalibrary.com/content/chapter/10.22233/9781913859008.Ch117