@article{:/content/journals/10.22233/20412495.1216.22, author = "RCVS, Veterinary Client Mediation Service", title = "A focus on mediation for dispute resolution", journal = "BSAVA Companion", year = "2016", volume = "2016", number = "12", eid = , pages = "22-23", url = "https://www.bsavalibrary.com/content/journals/10.22233/20412495.1216.22", doi = "https://doi.org/10.22233/20412495.1216.22" }