Elly Russell discusses some of the more challenging conversations which can be had in practice. She covers key skills for effective communication including dealing with resistance and what to do when thing don’t go ‘right’. This hour and a half long webinar was first broadcast as part of BSAVA’s [email protected] series. [email protected] broadcasts are available to BSAVA members only and are free to attend - visit the education page of the BSAVA website for details of future [email protected] webinars. Recordings will be available for 3 years via the BSAVA Webinar Library.