Russell Roan discusses best practice when handling mistakes and how the Vet Safe reporting service can be used to record and learn from mistakes, in practice. This half-hour webinar was first broadcast as part of BSAVA’s Learn@Lunch series. Learn@Lunch broadcasts are available to BSAVA members only and are free to attend - visit the education page of the BSAVA website for details of future Learn@Lunch webinars. Recordings will be available for 3 years via the BSAVA Webinar Library.