Scoring the customer experience in the consultation room: seven steps to excellence
British Small Animal Veterinary Association , e427 (2015); https://doi.org/10.22233/9781910443521.69.4
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fScoring the customer experience in the consultation room: seven steps to excellence
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- Author: Alison Lambert
- From: BSAVA Congress Proceedings 2015
- Item: pp 501 - 502
- DOI: 10.22233/9781910443521.69.4
- Copyright: © 2015 British Small Animal Veterinary Association
- Publication Date: April 2015
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