How do I manage my reception team effectively?

• Understand the importance of effective induction and training for your reception team
• Understand the importance of having a clear and meaningful appraisal process for your reception team
• Build a plan for developing your reception team

What does your waiting room say about you?

• Understand the importance of the first impression your waiting area makes on clients
• Learn the top 5 criteria your waiting room will be judged on
• Triage your waiting room and build a priority list of action steps