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The price of client care
British Small Animal Veterinary Association , e96 (2022); https://doi.org/10.22233/9781913859114.21.4
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- The price of client care
The price of client care
- Speakers: Alison Lambert and Brian Faulkner
- From: BSAVA Congress Proceedings 2022
- Stream: Reception: The gateway to a great practice
- Lecture Type: For the practice team
- DOI: 10.22233/9781913859114.21.4
- Copyright: © 2022 British Small Animal Veterinary Association
- First broadcast: June 2022
Abstract
Meaningful metrics for reception
- Learn why metrics for reception performance are so important
- Build an action list of key metrics to measure for reception performance
- Understand what numbers equate to great performance at reception
Counting the cost of client care
- Understand the true financial cost of poor client care
- Learn why understanding the essentials of practice finance is so important for your reception team
- Learn the key areas of focus for effective training
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