First contact: converting that call to a consult

• Learn how important that first contact is to your practice
• Learn what great phone call handling looks and sounds like
• Learn how to develop a reliable and effective phone call process

The client journey: payment and promotion

• Learn how to develop a payment process for your reception team that really works
• Learn how a sense of pride in their role and in the practice makes all the difference to your receptionists
• Decide what specifically your reception team should be promoting