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The client journey
British Small Animal Veterinary Association , e97 (2022); https://doi.org/10.22233/9781913859114.21.5
/content/chapter/10.22233/9781913859114.Ch97
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The client journey
- Speakers: Alison Lambert and Brian Faulkner
- From: BSAVA Congress Proceedings 2022
- Stream: Reception: The gateway to a great practice
- Lecture Type: For the practice team
- DOI: 10.22233/9781913859114.21.5
- Copyright: © 2022 British Small Animal Veterinary Association
- First broadcast: June 2022
Abstract
First contact: converting that call to a consult
- Learn how important that first contact is to your practice
- Learn what great phone call handling looks and sounds like
- Learn how to develop a reliable and effective phone call process
The client journey: payment and promotion
- Learn how to develop a payment process for your reception team that really works
- Learn how a sense of pride in their role and in the practice makes all the difference to your receptionists
- Decide what specifically your reception team should be promoting
/content/chapter/10.22233/9781913859114.Ch97
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