Eat the frog! Why putting it off just makes it worse

• Understand why it is important to become more comfortable with uncomfortable conversations
• Explore the psychology of avoidance versus assertive behaviour
• Learn how you can build your own confidence through difficult conversations

What is a successful outcome from a difficult conversation?

• Understand the importance of having a clear outcome before you start
• Explore how you can make a difficult conversation a win-win
• Learn how you can build mutual respect and understanding from a difficult conversation