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Veterinary practice in a time of budget constraints

At a time when the cost of living is rising for many of us, and veterinary practices may see clients who can no longer afford optimum care, this collection of resources relating to pragmatic treatment options and client communication may be helpful.
Collection Contents
1 - 20 of 50 results
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Charity sector
Welfare charities and the veterinary profession Author John BonnerA looming cost of living crisis in Britain will mean that welfare charities and the veterinary profession will need to work more closely together, according to the RSPCA’s head vet Caroline Allen. John Bonner reports…
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Veterinary services
What’s new in veterinary complaints? Author Jennie JonesAs a service which works closely with veterinary practices, the Veterinary Client Mediation Service (VCMS) has its finger on the pulse when it comes to the latest trends in the sector. From popular types of feedback to the most dominant types of complaints, we are well-positioned to provide guidance when it comes to challenges that practices and professionals should be preparing for. Jennie Jones, Head of VCMS, explains…
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Client mediation
Client mediation case study The services offered by the Veterinary Client Mediation Service (VCMS) were outlined in the September 2021 issue of Companion. This month we focus on a specific VCMS case study.
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Veterinary services
Focusing on client mediation This article introduces the Veterinary Client Mediation Service (VCMS) explaining what the organization does and how it may be able to help you in the event of escalating disputes with your clients.
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My pragmatic approach to elbow dysplasia
BSAVA Congress Proceedings 2021Author Bianca HettlichBianca Hettlich outlines a practical approach to elbow dysplasia.
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Pragmatic purrls (of wisdom) for the pandemic (Cats Protection)
BSAVA Congress Proceedings 2021Author Lauren KirkHow shelter medicine can cross over to a private practice setting.
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The VCMS, complaints in COVID-19: what can we learn to support practice-client relationships for the future? (Veterinary Client Mediation Service)
BSAVA Congress Proceedings 2021Author Jennie JonesThis session highlights trends in veterinary practice complaints over the past 12 months, and how these can provide insight and inform client care quality improvement within practice. As we look forward beyond 2020/21, the VCMS looks at how complaints during the pandemic highlight the causes and triggers for complaints, and more importantly provides guidance on what we can do within teams to prevent these scenarios and to de-escalate them when they arise.
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How to…
Approach epileptic seizures on a limited budget Author Matthew GreenMatthew Green of Dovecote Veterinary Referrals discusses a challenging presentation when funds are limited.
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Regions Now: Mediation techniques to help manage complaints in practice
BSAVA Webinar LibraryAuthors: Jennie Jones and Janet HulseJennie Jones and Janet Hulse from the Veterinary Client Mediation Service discuss the principles of mediation and how this can help in your veterinary practice. This 90 minute webinar is a recording of the live session from this Regions Now event, brought to you by our East Midlands Region. Regions Now events comprise an introductory lecture with supporting content available one week before a live lecture. This is followed by a one-week online discussion forum allowing participants to offer observations about the lessons learned and describe their own experience in handling cases. Regions Now sessions are free to BSAVA members and available for non-members to book - visit the Regions page of the BSAVA website for details of future Regions Now events. Recordings will be available for 3 years via the BSAVA Webinar Library.
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Shelter medicine: A pragmatic approach to infectious disease outbreaks
BSAVA Webinar LibraryAuthor Maggie RobertsMaggie Roberts, Director of Veterinary Services at Cats Protection, looks at the general principles of disease management in the shelter setting. This one-hour webinar was first broadcast as part of BSAVA’s Learn@Lunch series. Learn@Lunch broadcasts are available to BSAVA members only and are free to attend - visit the education page of the BSAVA website for details of future Learn@Lunch webinars. Recordings will be available for 3 years via the BSAVA Webinar Library.
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A pragmatic approach to dog diarrhoea in the shelter environment
BSAVA Congress Proceedings 2019Author Jenny Stavisky
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A pragmatic approach to the skinny old cat in the shelter environment
BSAVA Congress Proceedings 2019Author Rachel Dean
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