Veterinary practice in a time of budget constraints

The services offered by the Veterinary Client Mediation Service (VCMS) were outlined in the September 2021 issue of Companion. This month we focus on a specific VCMS case study.

Bianca Hettlich outlines a practical approach to elbow dysplasia.

This session highlights trends in veterinary practice complaints over the past 12 months, and how these can provide insight and inform client care quality improvement within practice. As we look forward beyond 2020/21, the VCMS looks at how complaints during the pandemic highlight the causes and triggers for complaints, and more importantly provides guidance on what we can do within teams to prevent these scenarios and to de-escalate them when they arise.

Jennie Jones and Janet Hulse from the Veterinary Client Mediation Service discuss the principles of mediation and how this can help in your veterinary practice. This 90 minute webinar is a recording of the live session from this Regions Now event, brought to you by our East Midlands Region. Regions Now events comprise an introductory lecture with supporting content available one week before a live lecture. This is followed by a one-week online discussion forum allowing participants to offer observations about the lessons learned and describe their own experience in handling cases. Regions Now sessions are free to BSAVA members and available for non-members to book - visit the Regions page of the BSAVA website for details of future Regions Now events. Recordings will be available for 3 years via the BSAVA Webinar Library.