Client communication and advice

image of Client communication and advice
Online Access: £ 25.00 + VAT
BSAVA Library Pass Buy a pass


This chapter is designed to give information on communicating with clients, including advising clients on buying pets; advising clients on pet behaviour, including puppy parties; nutrition and feeding; obesity and weight clinics; pet reproduction; neutering of pets; control of infectious diseases; vaccination; overseas travel with pets and pet passports; and management of parasitic infections; preparing the client for euthanasia of a pet; the grief sequence and dealing with bereavement; admission and discharge of patients; and the processing of payments from clients.

Preview this chapter:
Loading full text...

Full text loading...



Image of 2.3
2.3 The telephone is an important means of client communication.
Image of 2.5
2.5 A puppy party in a veterinary hospital waiting room.
Image of 2.11
2.11 Regular checks of weight and girth should be made.
Image of 2.14
2.14 Ovulation in the queen.
Image of 2.18
2.18 Kittening box. This queen has had a Caesarean section.
Image of 2.23
2.23 Methods of prevention of spread of disease.
Image of 2.24
2.24 Some vaccines, for example the kennel cough vaccines, are given via the intra-nasal route.
Image of 2.25
2.25 Microchipping.
Image of 2.26
2.26 EU Pet Passport.
Image of 2.27
2.27 life cycle.
Image of 2.29
2.29 Life cycle of Dipylidium caninum.
Image of 2.30
2.30 Flea life cycle.
Image of 2.34
2.34 Some examples of options for the return of ashes. Left to right: wooden casket; metal urn; box for scattering.
Image of 2.35
2.35 Example of a euthanasia consent form. The form must be signed by the owner, or their representative, who must be over 18 years of age.
Image of 2.36
2.36 Example of a consent form.
Image of 2.37
2.37 Example of a discharge form.
Image of 2.38
2.38 Examples of debit and credit card payment equipment.
This is a required field
Please enter a valid email address
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error