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Client communication and advice
/content/chapter/10.22233/9781910443064.chap2
Client communication and advice
- Authors: Laura Nicholls, Maggie Shilcock, Sarah Heath and Freda Scott-Park
- From: BSAVA Manual of Practical Veterinary Nursing
- Item: Chapter 2, pp 10 - 52
- DOI: 10.22233/9781910443064.2
- Copyright: © 2007 British Small Animal Veterinary Association
- Publication Date: January 2007
Abstract
This chapter is designed to give information on communicating with clients, including advising clients on buying pets; advising clients on pet behaviour, including puppy parties; nutrition and feeding; obesity and weight clinics; pet reproduction; neutering of pets; control of infectious diseases; vaccination; overseas travel with pets and pet passports; and management of parasitic infections; preparing the client for euthanasia of a pet; the grief sequence and dealing with bereavement; admission and discharge of patients; and the processing of payments from clients.
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Figures
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The telephone is an important means of client communication. © 2007 British Small Animal Veterinary Association
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The telephone is an important means of client communication.
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A puppy party in a veterinary hospital waiting room. © 2007 British Small Animal Veterinary Association
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A puppy party in a veterinary hospital waiting room.
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Regular checks of weight and girth should be made. © 2007 British Small Animal Veterinary Association
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Regular checks of weight and girth should be made.
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2.14
Ovulation in the queen. © 2007 British Small Animal Veterinary Association
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Ovulation in the queen.
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Kittening box. This queen has had a Caesarean section. © 2007 British Small Animal Veterinary Association
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Kittening box. This queen has had a Caesarean section.
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Methods of prevention of spread of disease. © 2007 British Small Animal Veterinary Association
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Methods of prevention of spread of disease.
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Some vaccines, for example the kennel cough vaccines, are given via the intra-nasal route. © 2007 British Small Animal Veterinary Association
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Some vaccines, for example the kennel cough vaccines, are given via the intra-nasal route.
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Microchipping. © 2007 British Small Animal Veterinary Association
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Microchipping.
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EU Pet Passport. © 2007 British Small Animal Veterinary Association
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EU Pet Passport.
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Toxocara canis life cycle. © 2007 British Small Animal Veterinary Association
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Toxocara canis life cycle.
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Life cycle of Dipylidium caninum. © 2007 British Small Animal Veterinary Association
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Life cycle of Dipylidium caninum.
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Flea life cycle. © 2007 British Small Animal Veterinary Association
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Flea life cycle.
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Some examples of options for the return of ashes. Left to right: wooden casket; metal urn; box for scattering. © 2007 British Small Animal Veterinary Association
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Some examples of options for the return of ashes. Left to right: wooden casket; metal urn; box for scattering.
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Example of a euthanasia consent form. The form must be signed by the owner, or their representative, who must be over 18 years of age. © 2007 British Small Animal Veterinary Association
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Example of a euthanasia consent form. The form must be signed by the owner, or their representative, who must be over 18 years of age.
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Example of a consent form. © 2007 British Small Animal Veterinary Association
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Example of a consent form.
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Example of a discharge form. © 2007 British Small Animal Veterinary Association
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Example of a discharge form.
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2.38
Examples of debit and credit card payment equipment. © 2007 British Small Animal Veterinary Association
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Examples of debit and credit card payment equipment.