Hayley Walters explains how patient welfare is compromised in the practice and the practical steps that the veterinary nurse can improve patient welfare with very little additional effort. This one-hour webinar was first broadcast as part of BSAVA’s [email protected] series. [email protected] broadcasts are available to BSAVA members only and are free to attend - visit the education page of the BSAVA website for details of future [email protected] webinars. Recordings will be available for 3 years via the BSAVA Webinar Library.