Hayley Walters explains how patient welfare is compromised in the practice and the practical steps that the veterinary nurse can improve patient welfare with very little additional effort. This one-hour webinar was first broadcast as part of BSAVA’s Learn@Lunch series. Learn@Lunch broadcasts are available to BSAVA members only and are free to attend - visit the education page of the BSAVA website for details of future Learn@Lunch webinars. Recordings will be available for 3 years via the BSAVA Webinar Library.