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Empowering the front line
British Small Animal Veterinary Association , e93 (2022); https://doi.org/10.22233/9781913859114.21.1
/content/chapter/10.22233/9781913859114.Ch93
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- Empowering the front line
Empowering the front line
- Speakers: Brian Faulkner and Ernie Ward
- From: BSAVA Congress Proceedings 2022
- Stream: Reception: The gateway to a great practice
- Lecture Type: For the practice team
- DOI: 10.22233/9781913859114.21.1
- Copyright: © 2022 British Small Animal Veterinary Association
- First broadcast: June 2022
Abstract
- Understand the importance of involving your reception team in developing the mission, vision and purpose
- Understand why empowerment comes from a sense of ownership of their roles
- Explore the reasons why titles matter, and why your reception team deserve to be treated and trained as professionals
/content/chapter/10.22233/9781913859114.Ch93
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