The practice front line: winning hearts and minds

• Understand how important reception’s role is in attracting, retaining and bonding clients
• Explore how your client’s reception experience can make or break their bond
• Learn strategies to assist your reception team

It’s about the people: what makes a great receptionist?

• Identify the key qualities and behaviours of a great receptionist
• Understand why EQ matters just as much as IQ at reception
• Build a clear and compelling job description for your receptionists