A great reception

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The practice front line: winning hearts and minds

  • Understand how important reception’s role is in attracting, retaining and bonding clients
  • Explore how your client’s reception experience can make or break their bond
  • Learn strategies to assist your reception team

It’s about the people: what makes a great receptionist?

  • Identify the key qualities and behaviours of a great receptionist
  • Understand why EQ matters just as much as IQ at reception
  • Build a clear and compelling job description for your receptionists
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