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Leadership and self-management
/content/chapter/10.22233/9781910443156.chap18
Leadership and self-management
- Author: Caroline Jevring-Bäck
- From: BSAVA Manual of Small Animal Practice Management and Development
- Item: Chapter 18, pp 305 - 314
- DOI: 10.22233/9781910443156.18
- Copyright: © 2012 British Small Animal Veterinary Association
- Publication Date: January 2012
Abstract
Good leadership provides the direction and focus that enables a business to grow and thrive around a stable core of satisfied customers and staff. This chapter considers whether practices need leaders; leadership and management; what makes a successful leader; the role and function of a leader; employing a practice manager; leading change; getting the right people; and the importance of feedback and coaching.
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Figures
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18.2
The emotions involved in change. The initial emotions shown in red are ‘negative’ and serve to reduce performance. The emotions felt later, shown in green, are ‘positive’ and lead to enhanced performance. © 2012 British Small Animal Veterinary Association
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18.2
The emotions involved in change. The initial emotions shown in red are ‘negative’ and serve to reduce performance. The emotions felt later, shown in green, are ‘positive’ and lead to enhanced performance.
/content/figure/10.22233/9781910443156.chap18.fig18_3
18.3
The change process. The chaos period can be very uncomfortable, as old behaviour patterns are (sometimes reluctantly) abandoned and new ones learnt (sometimes with difficulty). © 2012 British Small Animal Veterinary Association
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18.3
The change process. The chaos period can be very uncomfortable, as old behaviour patterns are (sometimes reluctantly) abandoned and new ones learnt (sometimes with difficulty).
/content/figure/10.22233/9781910443156.chap18.fig18_4
18.4
The situational leadership model (
Blanchard et al., 1994
). The skill as a leader is to know how much direction and support to give an individual in any situation. © 2012 British Small Animal Veterinary Association
10.22233/9781910443156/fig18_4_thumb.gif
10.22233/9781910443156/fig18_4.png
18.4
The situational leadership model (
Blanchard et al., 1994
). The skill as a leader is to know how much direction and support to give an individual in any situation.