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Consultation technique
/content/chapter/10.22233/9781910443200.chap2
Consultation technique
- Authors: Christine Magrath and Geoff Little
- From: BSAVA Manual of Canine Practice
- Item: Chapter 2, pp 14 - 24
- DOI: 10.22233/9781910443200.2
- Copyright: © 2015 British Small Animal Veterinary Association
- Publication Date: January 2015
Abstract
Most interactions between the vet and the client start and end in the consulting room, and developing a good consulting technique is essential if all other clinical and surgical efforts are not to be wasted. This chapter covers the following: the veterinary consultation guide, troubleshooting and ‘the constant threads’.
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Figures
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2.1
Categorization of communication skills. These are interdependent and should not be considered in isolation. Copyright © 2015 British Small Animal Veterinary Association.
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2.1
Categorization of communication skills. These are interdependent and should not be considered in isolation.
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2.2
The guide to the veterinary consultation has been developed based on the medical Calgary–Cambridge Guide and is now used at all UK Veterinary schools. (Adapted from
Radford et al., 2006
) Copyright © 2015 British Small Animal Veterinary Association.
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2.2
The guide to the veterinary consultation has been developed based on the medical Calgary–Cambridge Guide and is now used at all UK Veterinary schools. (Adapted from
Radford et al., 2006
)
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2.3
Sitting down with a client may well be appropriate when discussing results or breaking bad news. Copyright © 2015 British Small Animal Veterinary Association.
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2.3
Sitting down with a client may well be appropriate when discussing results or breaking bad news.
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2.6
Open to closed ‘cone’. Starting with open questions and moving towards more specific points is an efficient way of gathering information. Copyright © 2015 British Small Animal Veterinary Association.
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2.6
Open to closed ‘cone’. Starting with open questions and moving towards more specific points is an efficient way of gathering information.
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2.7
Grouping of gathered information. Copyright © 2015 British Small Animal Veterinary Association.
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2.7
Grouping of gathered information.
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2.8
It is important to maintain the client’s interest and not to let your enthusiasm for the subject dominate the consultation. Copyright © 2015 British Small Animal Veterinary Association.
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2.8
It is important to maintain the client’s interest and not to let your enthusiasm for the subject dominate the consultation.
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2.11
The link between concordance and compliance. Copyright © 2015 British Small Animal Veterinary Association.
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2.11
The link between concordance and compliance.
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2.13
This photograph, taken in a training environment, shows an aggressive posture. Copyright © 2015 British Small Animal Veterinary Association.
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2.13
This photograph, taken in a training environment, shows an aggressive posture.