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Consultation technique

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Abstract

Most interactions between the vet and the client start and end in the consulting room, and developing a good consulting technique is essential if all other clinical and surgical efforts are not to be wasted. This chapter covers the following: the veterinary consultation guide, troubleshooting and ‘the constant threads’.

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Figures

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2.1 Categorization of communication skills. These are interdependent and should not be considered in isolation.
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2.2 The guide to the veterinary consultation has been developed based on the medical Calgary–Cambridge Guide and is now used at all UK Veterinary schools. (Adapted from )
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2.3 Sitting down with a client may well be appropriate when discussing results or breaking bad news.
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2.6 Open to closed ‘cone’. Starting with open questions and moving towards more specific points is an efficient way of gathering information.
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2.7 Grouping of gathered information.
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2.8 It is important to maintain the client’s interest and not to let your enthusiasm for the subject dominate the consultation.
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2.11 The link between concordance and compliance.
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2.13 This photograph, taken in a training environment, shows an aggressive posture.

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