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Health and well-being
In the October 2019 edition of Companion, Carolyne Crowe from VDS Training discusses how to manage conflict at work, and the BSAVA announces a series of resilience training sessions to help you cope when the going gets tough. This short collection draws together a series of health and well-being resources to help find your inner karma.
Collection Contents
15 results
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Education
Resilience in practice Author John BonnerThe BSAVA and RCVS have joined forces to support a series of resilience training sessions to help you cope when the going gets tough. John Bonner reports.
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How to…
Manage conflict at work Author Carolyne CroweConflict at work can be upsetting for all staff involved. In this article Carolyne Crowe from VDS Training takes us through the steps to manage conflict in your clinic.
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Companion interview
Carolyne Crowe Author Carolyne CroweCarolyne Crowe is a familiar face at professional conferences in her role as a member of the Veterinary Defence Society communications and training team. She and her colleagues criss-cross the country speaking to VDS members and helping to ensure that they are mentally prepared for the challenges of practice life. Away from work, she keeps her own head in order running marathons – once completing 10 in 10 days.
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Health and well-being
Vetlife offering a lifeline Author Tricia ColvilleTricia Colville has been a trustee of Vetlife for 2 years and here she talks to Companion about the charity, what it does and what it means to her.
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RCVS update: mental health
RCVS and your mental well-being Author RCVSThe RCVS brings us up-to-date on its mental health and well-being initiatives.
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Health and well-being
Workplace workouts This year, World Mental Health Day (10 October), is focusing on mental health in the workplace. Our physical well-being is intrinsically associated with our mental-health status, so John Bonner, having been put through his paces during the Congress 2018 physiotherapy session, reports on how to look after our bodies and make sure that they can stand up to the wear and tear of daily life.
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New holistic vision goes ‘Beyond the Clinics’ at Congress
Well-being Author Bev WoodruffeSenior veterinary surgeon and Congress committee member Bev Woodruffe has spent the past year coordinating the new ‘Beyond the Clinics’ stream at Congress. Bev gives an insight into BSAVA's inspiring vision of holistic support and explains how delegates will be thinking about their own personal development alongside learning clinical skills.
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Learning from our mistakes
Don’t look for someone to blame when treatment goes wrong Author John BonnerBSAVA is hosting a series of meetings around the country in 2018 to offer members training in ways to reduce the risk of clinical errors that can have catastrophic effects on their patients’ well-being. A key step in the process of reducing the risk of medical accidents is to stop looking for someone to blame when treatment does go wrong. John Bonner reports.
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A dog walk a day keeps the doctor away
Treating the owners as well Author John BonnerCaring for patients with the various chronic diseases linked to obesity is a major part of the job for small animal practitioners these days – treating not just the dogs but the owners as well. Research shows that vets have an important role in ensuring that their clients undertake enough exercise to keep themselves lean and healthy. John Bonner reports.
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Charity sector
Difficult conversations and a celebration of life Author The Blue CrossWhen the time comes to make that difficult decision to end the life of a beloved pet, emotions run high and the process can leave owners and professionals alike feeling bereft. The Blue Cross offers that much-needed support when saying goodbye.
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Patience, gentleness, forbearance, the ability to observe…
Looking back to the beginnings of veterinary nursing Author Bruce JonesA story that pre-dates the 1961 introduction of the RCVS training scheme by Bruce Jones - author of the original BSAVA veterinary nursing textbook.
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The customer experience
BSAVA Manual of Small Animal Practice Management and DevelopmentAuthor Alison LambertThe concept of the ‘customer experience’ is not new. The idea is a simple one – that a customer, whether existing or potential, forms an impression of a company based on what he/she sees, hears, feels, touches and even smells. This chapter discusses points of customer interaction; client interactions; the eight-step experience process; why the customer experience cannot just be ‘good enough’; measuring the customer experience; using customer experience to build business; and playing the long game.
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