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Module 1: Clinical Communication

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Module 1: Clinical Communication
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Veterinary medicine relies on strong client communication, as animals cannot advocate for themselves. Effective communication builds trust, improves compliance, and enhances patient outcomes. Most client complaints arise from communication failures, not clinical errors. Mastering these skills reduces stress, prevents disputes, and strengthens relationships, benefiting both veterinary staff and patients.

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    • From awkward to empowered: mastering difficult conversations
      BSAVA Congress Proceedings 2025

      Unlock the tools and confidence to tackle challenging conversations with clarity, empathy, and professionalism. This interactive 90-minute session uses real-world examples, group collaboration, and expert insights to help you refine your approach to delivering bad news, addressing team conflicts, and navigating tough discussions about money or mistakes. With practical skills and a proven framework, you’ll leave empowered to handle even the most uncomfortable conversations effectively.

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